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Order before 14:00 for same day shipping ~ Free worldwide FedEx shipping on orders over €150

Complimentary gift wrapping ~ Extended 60-day return period

Shipping & Returns

Where do you ship from?
Our products are shipped from Rotterdam, The Netherlands.

Do you ship worldwide?
Yes we ship worldwide with Fedex.

What are the shipping costs?
We offer free Fedex worldwide shipping on orders over €150. 

When will my order be shipped?
Orders placed on business days before 14:00 pm, will be shipped that same day.

When will I receive my order?
The delivery time within the Netherlands is 1-2 business days, within Europe 2-5 business days and outside Europe 5-7 business days. 

How do I track my order?
Once your order has been shipped you will receive your  Fedex tracking number. If you are experiencing a delivery problem please contact us. 

How can I make a return?
Items can be returned for an exchange or refund. The costs for return are for the customer. All shipping costs are non-refundable. To be eligible for a return you can request the return within 14 days of the delivery date. Your item must be in unused and in the same condition that you received it with the original tags and packaging. 

You can request your return  here.

You can check the status of your return or exchange at any time in your account. 

I lost my order form, what now?
If you lost your order form then you can replace it by printing out your order-confirmation. Make sure your order-number, name and return preferences are on the form so that we can process your return quickly. If you don't have a printer then simply write down your order-number, name and return preferences on a piece of paper.

When will I receive my refund?
We process returns within 2 days after receipt. The amount is will be refunded to the same account the payment has been made with. It depends on your payment method how long it takes before the refund is visible on your account. This may vary between 1 and 7 days.

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