This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Order before 14:00 for same day shipping ~ Free worldwide shipping on all orders

Shipping & Returns

CARE FREE

Where do you ship from?
Our products are shipped from Rotterdam, The Netherlands.

Do you ship worldwide?
Yes we ship worldwide.

What are the shipping costs?
We offer free worldwide shipping on orders over €10. If you order during sale under €10, then the shipping costs are €3-€5. Your envelope will be delivered in your mailbox.

When will my order be shipped?
Orders placed on business days before 14:00 pm, will be shipped that same day.

When will I receive my order?
It depends on your location how long the delivery takes. The delivery time within the Netherlands is 1-2 business days, within Europe 2-7 business days and outside Europe 7-20 business days. 

How do I track my order?
Our shipping method doesn't include a tracking-number. If you are experiencing a delivery problem please contact us. We offer insurance.

How can I make a return?
Items can be returned for an exchange or refund.

The costs and responsibility for the return are for the customer. All shipping costs are non-refundable.
To be eligible for a return your item must be unused unworn and in the same condition that you received it with the original tags and packaging.

To prepare your return shipment please add your return instructions on the order form. Make sure you add your order form to your return and ship to:

Fashionology
Vantaabaan 3
3045AJ Rotterdam
THE NETHERLANDS

I lost my order form, what now?
If you lost your order form then you can replace it by printing out your order-confirmation. Make sure your order-number, name and return preferences are on the form so that we can process your return quickly. If you don't have a printer then simply write down your order-number, name and return preferences on a piece of paper.

When will I receive my refund?
We process returns within 2 days after receipt. The amount is will be refunded to the same account the payment has been made with. It depends on your payment method how long it takes before the refund is visible on your account. This may vary between 1 and 7 days.